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FAQs:

1. What are the shipping charges ?

For US customers we ship your purchased gemstones via United States Postal Service First class Mail within estimated 5-9 days for delivery from the date of shipment. On dispatch we will email you with information on how to track your order. The delivery package will require a signature.

2. Why are your prices so low than other suppliers ?

Our Gemstones are ethically sourced directly from mines.

3. Are your gemstones real or synthetic ?

We sell only Naturally-heated or unheated gemstones.

4. What international currency do you use for pricing your products ?

We strive to serve the customers at the best level. As part of our customer service, currently we offer flexibility to select the following curriencies dollar, pound and Euro

5. Is it possible to visit your Office ?

Our website is intended for use by residents of the US who are over 18 years of age.Our website is intended for use by residents of the UK who are over 18 years of age.Our website is intended for use by residents of the UK who are over 18 years of age.

6. I am new to Gemstones and would like to have collection of different gemstones ?

Our website is intended for use by residents of the US who are over 18 years of age.Our website is intended for use by residents of the UK who are over 18 years of age.Our website is intended for use by residents of the UK who are over 18 years of age.Our website is intended for use by residents of the UK who are over 18 years of age.

7. Can we order by 'Cash on Delivery (COD)'?

Our website is intended for use by residents of the UK who are over 18 years of age.Our website is intended for use by residents of the UK who are over 18 years of age.

8. Where do these stones come from ?

Predominant stones are sourced from African states.

9. When will you ship my order ?

For US customers we ship your purchased gemstones via United States Postal Service First class Mail within estimated 5-9 days for delivery from the date of shipment. On dispatch we will email you with information on how to track your order.

For International Customers: We offer only via USPS Registered Mail within 3-6 weeks for delivery.

10. Which courier service do you use to ship orders to your customers ?

For US customers - USPS First Class

For International Customers - USPS Registered Mail

11. Will you email me the corresponding package tracking number ?

On dispatch we will email you with information on how to track your order. The delivery package will require a signature.

12. What are my payment options ?

Currently we accept all following mode of payment:

  • Paypal
  • VISA
  • MasterCard
  • Dinners Card and American Express

All sellers offer at least one of the approved electronic payments method such as PayPal or accept credit card payments. (When you pay with a credit card using the Pay now button, your seller never sees your credit card number.

13. Is it safe to send my credit card information through the web ?

Yes, we never save your card details

14. Can we order multiple quantity of a gemstones ?

Yes, We do.

15. Why we see same picture in some of the stone ?

Occationally we may use it


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