Payment

• We accept PayPal payment.
• We also accept other permitted payment methods by eBay.
• Payment is expected within 7 days after end of each auction. If the payment is not received on time, your item may be relisted or will be reported to eBay as an unpaid item.

Easy Refund

• There is No Restocking Fee!
• If you are not satisfied for any reason, please return the item(s) within 14 days of receipt and receive a FULL REFUND of the winning price.
• The refund process will take 3-5 business days. Shipping and insurance charges are non-refundable.

Combine Shipping

• You can combine your item(s) in one shipment to save shipping cost starting from the date of your first win until 7 days later.
• $1.00 Handling charge for each additional item.
• Single item paid with shipping charge, will be shipped immediately. If you wish to combine your items, please make full payment.

Feedback

• Customers feedback is very important to our business.
• We appreciate your positive feedback.
• Please do not leave any negative or neutral feedback.
• If you are not satisfied, please notify us to resolve the issue.
• Customer Satisfaction Is Our Top Priority.

Shipment

• Items will be shipped within 1-2 business days once the payment is received.
• For USA Customers: Items will be shipped by USPS First Class Mail within 3-7 business days for delivery from the date of shipment.
• For International Customers: We offer only USPS First-Class Mail International within 3-6 weeks for delivery.
• The buyers are fully responsible for any import (customs) duties and taxes in their country.

Return Policy

• Item(s) must be returned in original condition.
• Please inform us the reason of your dissatisfaction from your eBay item “contact seller” link.
• Damaged item(s) will not be accepted.
• USA Customers: Please ship the item(s) via USPS first class mail with required shipping insurance.
• International Customers: Please ship via Registered Mail with full insurance only.

General Information

• Weight and size of gemstones may still vary slightly due to difference in calibration of weighing and measuring devices.
• Color may not appear exactly as in pictures due to monitor resolution and light.

Privacy Policy

• Customers information (Name, address, phone numbers, Email, etc.) is private and secured.
• We do not participate in or contribute to share database that give other companies to access information.

Contact us

Please email us only via your eBay item “contact seller” link. If you have any questions or concerns, please call or text us at between 10:00 AM and 06:00 PM CST.